topic Re: my account issue in Get Support

my account issue

pmshengli99 — Wed, 28 Jun 2023 18:13:34 GMT

Hi, I have an issue with my account which is after I entered my account my account page showing a sentence : this page is not working and have nothing else. Please tell me what I should do to solve this issue. Thank you very much in advance.

Shengli

Re: my account issue

Handy1 — Wed, 28 Jun 2023 18:15:07 GMT

@pmshengli99 Try again incognito private mode or from another device . If trying in website try in the new PM app instead

Re: my account issue

pmshengli99 — Thu, 29 Jun 2023 03:19:07 GMT

Hi Handy1, thank you for your kind help. I tried and it does not work. I still got the information of this page is not working. Please tell me the way to contact pm agent. I called 611 and there is no customer agent, only the way to make a payment. Thank you very much.

Shengli

Re: my account issue

softech — Thu, 29 Jun 2023 05:31:35 GMT

@pmshengli99

maybe you can try logging in again using another device ?

But we saw some reports about this issue and likely needs support help to get it resolved, especially after you tried with Incognito mode. No, 611 is not the helpdesk line.

To engage support, you will have to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there