topic Re: overcharged in Get Support

overcharged

Mickey2006 — Thu, 29 Jun 2023 05:03:26 GMT

Hello,

I just discovered I got charged twice recently: once on April 29th and again on April 30th. I tried opening a ticket to talk to a customer service rep but the link the bot gave me doesn't work. Can someone please contact me so that I can get this resolved?

Thanks

Re: overcharged

dust2dust — Thu, 29 Jun 2023 05:07:45 GMT

Do you see this second amount in your balance?

Re: overcharged

Mickey2006 — Thu, 29 Jun 2023 05:08:40 GMT

Hi,

No, I just see it twice on my credit card statement. One right after the other.

Re: overcharged

softech — Thu, 29 Jun 2023 05:09:43 GMT

@Mickey2006 how much was it overcharged?

Can you log into My Account and check the Payment history and confirm if the transactions around April 30th were correct?

And remember, any charge you see there are pre-tax amount. PM will add tax on top of it when they charge your CC. So, it 8s NORMAL you see a slightly highly amount there.

Also, after a charge and if the amount was not used, it will show you the amount is loaded as Available Fund, and could be used afterwards, like the follow renewal and lower that other payment instead. So, canfirm if was the case.

If you are pretty sure PM overcharged you, please open ticket by direct message here for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: overcharged

dust2dust — Thu, 29 Jun 2023 05:12:55 GMT

Was one of those a normal renewal charge? Did you do a change plan at the time?