topic US Roaming Failure in Get Support

US Roaming Failure

801Char — Thu, 29 Jun 2023 03:46:13 GMT

I recently purchased a 15 day US Roaming add on, when we got to our destination my phone would not connect to any US network. It showed a "SOS" which essentially indicates connection for emergency only. Needless to say I was quite frustrated and would like to compensated for the failed plan.

Re: US Roaming Failure

dust2dust — Thu, 29 Jun 2023 03:48:52 GMT

Where are you trying to connect? Is your phone networks set to LTE?

Re: US Roaming Failure

801Char — Thu, 29 Jun 2023 03:51:57 GMT

I was in Haines Alaska and yes my phone was on LTE

Re: US Roaming Failure

dust2dust — Thu, 29 Jun 2023 03:53:02 GMT

Ah. Yes. No roaming there.

Contact support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Roaming Failure

801Char — Thu, 29 Jun 2023 03:56:07 GMT

Okay thanks, it would be nice if PM would have informed me that before I purchased.

Re: US Roaming Failure

hairbag1 — Thu, 29 Jun 2023 04:04:05 GMT

@801Char

once you get home, send a message to CSA to request credit to your account for the non-functional add-on.

Use the link provided previously.

Re: US Roaming Failure

dust2dust — Thu, 29 Jun 2023 04:07:00 GMT

Yes it would. A great alternative is using a voip app or internet phone. A popular one here is Textnow. It does both talk and text. Connect to the internet on any wifi or get a cell service there with data.