topic Re: Phone not activated in Get Support

Phone not activated

Heaven2311 — Thu, 29 Jun 2023 05:48:43 GMT

I changed to one of the new plans offered this moth, the 39$ plan, I can receive and send texts, and receive phone calls, but when I try to make a call I get a recording saying my phone is not activated on the network……anyone know what might be happening?

Re: Phone not activated

dust2dust — Thu, 29 Jun 2023 03:19:26 GMT

Might it take a simple power off restart.

Re: Phone not activated

Heaven2311 — Thu, 29 Jun 2023 03:23:32 GMT

I’ve tried that several times

Re: Phone not activated

dust2dust — Thu, 29 Jun 2023 03:25:31 GMT

Can you try setting the network to 3G or WCDMA.

Re: Phone not activated

Heaven2311 — Thu, 29 Jun 2023 03:29:31 GMT

I just did that and keep getting the message that my phone is not activated on the network.

Re: Phone not activated

dust2dust — Thu, 29 Jun 2023 03:40:06 GMT

Is it giving you a code at first on that recording?

Adding- I think you'll need support to 'refresh' your service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not activated

Heaven2311 — Thu, 29 Jun 2023 13:33:29 GMT

Yes, it give a code first …..7B1

Re: Phone not activated

esjliv — Thu, 29 Jun 2023 13:37:50 GMT

@Heaven2311 - have you tried to perform a Reset of your device's Network Settings, if not see if this helps. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone: To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode. Your iPhone will reset network settings and restart itself.

android: Find and tap Settings > System > Advanced > Reset options > Reset network settings.

EDIT: Although this sounds network or account related, try removing your SIM and try it in another phone. Do outgoing calls work? Either way, move the SIM back into your phone and then test. Sometimes the act of trying into another device may reset something in the backend.

Re: Phone not activated

Heaven2311 — Thu, 29 Jun 2023 13:37:28 GMT

Yes, I have reset the network settings a couple of times,

Re: Phone not activated

Heaven2311 — Mon, 03 Jul 2023 16:53:19 GMT

One week in and still can’t make a call, how do I contact support?

Re: Phone not activated

esjliv — Mon, 03 Jul 2023 16:54:31 GMT

@Heaven2311 wrote:
One week in and still can’t make a call, how do I contact support?

@Heaven2311 Ways to contact Public customer support below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2 as well as provided by @dust2dust above) Private Message to Public Mobile Customer Support Agents (CSA)