topic Re: Autopay failed in Get Support

Autopay failed

justacustomer — Thu, 29 Jun 2023 00:39:22 GMT

I have 2 phones, both on autopay on the same card. 1 payment was successful and 1 failed on the same day.Why?

Re: Autopay failed

softech — Thu, 29 Jun 2023 00:45:35 GMT

@justacustomer for 1 payment went through but failed on the other one, this could be a decline on the credit card side. CC might see 2 payments and thought they were duplicated.

Try to login My Account on the failed one, click Pay now and resume services

Re: Autopay failed

justacustomer — Thu, 29 Jun 2023 00:55:41 GMT

Already done.

What is the purpose of autopay if I have to make the payment manually?

Re: Autopay failed

softech — Thu, 29 Jun 2023 00:56:40 GMT

@justacustomer dthe 2 plans have the same payment amounts?

Re: Autopay failed

justacustomer — Thu, 29 Jun 2023 00:58:19 GMT

The payment method (NOT A CREDIT CARD) showed only one payment processed. No issue with funds available and manual payment was made with the same method.

Re: Autopay failed

justacustomer — Thu, 29 Jun 2023 00:59:19 GMT

NO.

Re: Autopay failed

softech — Thu, 29 Jun 2023 00:59:44 GMT

@justacustomer then it could be an autopay failure on PM side

yes, Autopay could be glitchy and payment fails occasionally. 😞 We are customers like you to, so some of us have the same issues sometimes

Re: Autopay failed

justacustomer — Thu, 29 Jun 2023 01:02:45 GMT

Or perhaps TELUS is trying to alienate customers in an effort to eliminate PM altogether. Not happy.