topic Re: Beyond PM customer service in Get Support

Beyond PM customer service

No2 — Thu, 29 Jun 2023 00:23:34 GMT

PM customer service is unable to resolve a technical issue and has passed my case onto PM engineer with a promise that they are working hard on the problem and it will be resolved shortly. It has been 3 business days and no status update or ETA when asked.

What now?

Re: Beyond PM customer service

esjliv — Thu, 29 Jun 2023 00:25:13 GMT

@No2 - respond to the last correspondence and ask for an update.

Re: Beyond PM customer service

Handy1 — Thu, 29 Jun 2023 00:25:46 GMT

@No2 Can you go back to the conversation you were having with support and give them a gentle nudge . For an update on whats going on or what your next steps ought to be

Re: Beyond PM customer service

Will123 — Thu, 29 Jun 2023 01:02:32 GMT

They are probably using Telus for tech support. Set your expectations low, Telus doesn’t know much about PM’s business model.

Re: Beyond PM customer service

BKNS27 — Thu, 29 Jun 2023 02:32:31 GMT

@No2

This happened to me last September. It took the PM technician a week to fix the problem.

Meanwhile, I was using WhatsApp and TextNow app to make calls and texting.

Once they fixed your issue, ask for compensation! 😉

Re: Beyond PM customer service

No2 — Thu, 29 Jun 2023 10:24:00 GMT

PM customer service hands are tied for my case. It will be fixed when it will be fixed, until them I am SOL.

Re: Beyond PM customer service

softech — Thu, 29 Jun 2023 12:16:23 GMT

@Will123 what was the exact issue?

still activation problem from last week?

Re: Beyond PM customer service

esjliv — Thu, 29 Jun 2023 12:18:41 GMT

Yes, I am curious too @No2 . What is the technical issue, if you don't mind sharing.

Re: Beyond PM customer service

No2 — Thu, 29 Jun 2023 12:34:59 GMT

Thank you for asking. Problem is with recent new activation in PM app and web. I sign in and receive a 6 digit challenge via email and land on a page that will provide "full access" after verification of a 6 digit challenge via some unknown number. I was provided with work arounds to try by PM customer service but they were red herrings. Apparently there are priorities for an upgrade in development and other customer issues. "They" are working hard and my problem will be fixed whenever.

Re: Beyond PM customer service

No2 — Thu, 29 Jun 2023 14:13:39 GMT

Asked for an update. PM is aware of my situation. Challenged with 3 question for security when case is older than 3 days in order to proceed with case.

Re: Beyond PM customer service

softech — Thu, 29 Jun 2023 14:24:44 GMT

@No2 but your phone service is now working or still not?

Re: Beyond PM customer service

No2 — Thu, 29 Jun 2023 14:30:48 GMT

No problem with phone service since day 1 of activation on new PM 30gb/mo plan, new sim, new number, new account as far as I can tell without "full access".