topic Re: Setup in Get Support

Setup

Joe328 — Wed, 28 Jun 2023 22:36:13 GMT

Hello I ordered sim and subscribed. However my daughter needs phone working right away so I went to purchase a sim. I have sim but before I activate my daughter wants to change plan to 1gb from 250mb. Can you do that before I activate?

Re: Setup

Handy1 — Wed, 28 Jun 2023 22:40:32 GMT

@Joe328 You need a SIM card to activate and choose the plan . If you’re have paid for a plan before activating this is new to me . And if that’s the case you can just change to that plan for next renewal . Check you credit card have you been charged for more then a SIM card ? Otherwise if this is the very first activation choose what ever plan you please and no worries

Re: Setup

softech — Wed, 28 Jun 2023 22:39:37 GMT

@Joe328 usually PM is prepaid and cannot make change like this.

BUT, since your plan has not been fully activated yet, there is a chance support can help. Please open ticket with support using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Setup

Handy1 — Wed, 28 Jun 2023 22:41:55 GMT

@softech Wait so can people pay for a plan before activating a SIM card now . Did this just change with system update

Re: Setup

dust2dust — Wed, 28 Jun 2023 22:44:18 GMT

I'm really not liking this method of getting in to the whole activation and paying but then waiting for the sim to arrive.

Re: Setup

Handy1 — Wed, 28 Jun 2023 22:53:01 GMT

@dust2dust So it’s true people can do this now . Only good thing I guess so you never miss a promotion . But I’ve only ever activated with SIM in hand with any carrier . So that different can’t ever see myself doing it in two steps like that . Certainly only makes more confusion

Re: Setup

Joe328 — Wed, 28 Jun 2023 22:57:03 GMT

yes credit card got charged $28 already. But i havent activated the sim card yet.

Re: Setup

softech — Wed, 28 Jun 2023 23:03:54 GMT

@Handy1 wrote:
@softech Wait so can people pay for a plan before activating a SIM card now . Did this just change with system update

@Handy1 the new system is, when you activate, they will give you choice of:

eSIM ($5)
you have a sim ($0)
you don't have a sim and they will ship you one ($10) (I am not sure if you can choose to pick up in store)

Whatever you picked, you go to the payment step, and pay first

They they ask you go download the app (if you didn't start with an app). If you don't have a sim yet, the activation will be "paused" and you wait for your sim to come. And yes, you already paid and just not fully activated yet

Re: Setup

Handy1 — Wed, 28 Jun 2023 23:01:32 GMT

@Joe328 So you choose the $25 plan to make $28 after tax or is it $15 plan $10 SIM card make $28 after tax . Either way maybe you need talk to support first see if it can be changed before activation . I’d be afraid of activating twice now . Not sure how the system know how to pick up back where you were in the activation process . Did you complete a ever safe ID too already before hand or definitely didn get to pick number yet I assume or option to port one over

Re: Setup

softech — Wed, 28 Jun 2023 23:02:02 GMT

@Joe328 wrote:
yes credit card got charged $28 already. But i havent activated the sim card yet.

@Joe328 message support and they should be able to "upgrade" the plan for you.

Please remember to report back and let us know how it goes

Re: Setup

dust2dust — Wed, 28 Jun 2023 23:02:43 GMT

@Handy1- I'm going by what people are asking here like this thread. It's yet another ridiculous thing around here. It doesn't make sense. I suppose a time limited promo it might be useful as you say but there's such a thing as stores. I'm amazed how many people order things online. I don't like waiting.

Re: Setup

Handy1 — Wed, 28 Jun 2023 23:04:02 GMT

@softech And I’ve set up accounts Since new up date . But still hand sim in hand . Saw the esim business but no Ty stay far away from that . Prefer physical sim anyways . Well that just gonna cause more problems then good I think

Re: Setup

softech — Wed, 28 Jun 2023 23:04:23 GMT

@Handy1 honest, it is an interesting idea, great concept for Telus

For those impulsive buying, PM will get the money first and no worry you change mind because you don't have a sim on hand

Re: Setup

Handy1 — Wed, 28 Jun 2023 23:07:14 GMT

@Joe328 Yes pls let us know how you make out with support . I’m just in awe right now

Re: Setup

Handy1 — Wed, 28 Jun 2023 23:09:31 GMT

@softech It’s interesting because with PM pre paid no refunds that this would almost be like a refund . Only no data been used yet so that makes it easier to get reversed . But you loosing days of service if wait for said SIM card which we know can take 3 weeks to arrive iLOL

Re: Setup

softech — Wed, 28 Jun 2023 23:10:09 GMT

@Handy1 but to execute this new concep perfectly, PM should start shipping the sim with tracking and try to make the sim arrives in 2 days like Prime shipping.

Re: Setup

softech — Wed, 28 Jun 2023 23:12:00 GMT

@Handy1 I am not 100% sure, but I think the cycle will start when you fully activated the account, ie, after you got the sim "3 weeks" later. LoL

Re: Setup

Handy1 — Wed, 28 Jun 2023 23:13:30 GMT

Well that would make more sense . But still hard to get my head around

Re: Setup

Joe328 — Wed, 28 Jun 2023 23:42:07 GMT

This is painful, online says shipped in 2 business days. Didn't think it would be 3 week. CS agant is trying to help but he checks messages every 30 mins..... so slow.....

Re: Setup

softech — Wed, 28 Jun 2023 23:44:29 GMT

@Joe328 it could come quicker than what it used to as it is now part of the activation. But PM has been using Canada Post to ship and without tracking. I am not sure if they are improving the sim fulfilment now, hope support can confirm on that