topic Re: @CS_Agent in our Community in Get Support

@CS_Agent in our Community

Bev52 — Wed, 28 Jun 2023 23:03:43 GMT

Ordered SIM card on June 11th. Status email says order processing, have no order number but credit card charged already. When will it be delivered?

Re: @CS_Agent in our Community

Handy1 — Wed, 28 Jun 2023 23:14:22 GMT

@Bev52 probably soon

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent in our Community

softech — Wed, 28 Jun 2023 23:14:50 GMT

@Bev52

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there