topic Re: Double billed in Get Support

Double billed

Alley3 — Wed, 28 Jun 2023 21:20:21 GMT

I was double billed and haven’t been refunded. It won’t let me submit a ticket I’ve tried a million times. If someone could help me figure out how to get into contact with someone that can refund me that would be much appreciated!

Re: Double billed

Handy1 — Wed, 28 Jun 2023 21:21:47 GMT

@Alley3 You need to engage support , here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double billed

dust2dust — Wed, 28 Jun 2023 21:28:42 GMT

Do you see the extra amount in your balance? Is it possible that the second charge is only just pending? Did you have any troubles signing up?

Re: Double billed

Hollister — Wed, 28 Jun 2023 21:29:49 GMT

@Alley3

Log into self service and see if the extra payment is in Available Funds. If yes, just leave it there and it will be used automatically on your next renewal date before your credit card.

Re: Double billed

Alley3 — Wed, 28 Jun 2023 21:32:43 GMT

Hey, I checked my bank statements and I’ve been charged twice. And I don’t have that money in my available funds so I’m not sure what to do to get refunded.

Re: Double billed

softech — Wed, 28 Jun 2023 21:55:20 GMT

@Alley3

no worry, just open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there