topic Transfer phone number in Get Support

Transfer phone number

Vince49 — Wed, 28 Jun 2023 20:44:51 GMT

My transfer request timed out. How do I resend the request?

Re: Transfer phone number

softech — Wed, 28 Jun 2023 20:45:43 GMT

Porting in?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transfer phone number

Handy1 — Wed, 28 Jun 2023 20:50:09 GMT

@Vince49 There’s a number for live support will send you it private message to get fixed . Not allowed to post it here reason for private message

Re: Transfer phone number

Will123 — Thu, 29 Jun 2023 01:20:31 GMT

If you are trying to port a number from another discount carrier to Pm, good luck. They don’t have a very good success rate with this and use Telus for tech support.

Re: Transfer phone number

softech — Thu, 29 Jun 2023 01:26:14 GMT

@Vince49

No worry. Most porting in are done without issue. And usually, the porting in issues are from the source providers or the person forgot to repty YES to the old provider.

The porting team is a live support group and they will provide status update and clear instructions to what need to be done