topic Re: Esim won’t activate in Get Support

Esim won’t activate

JoCee — Wed, 28 Jun 2023 19:32:34 GMT

I ported my number, have the authorization message on my previous carrier, however my Esim won’t activate. Do I need to re scan the QR code, if so where can i find this?

Re: Esim won’t activate

softech — Wed, 28 Jun 2023 19:33:40 GMT

@JoCee

did you get to the eSIM installation step Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once. i

If it still does not connect, click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim won’t activate

Handy1 — Wed, 28 Jun 2023 19:34:50 GMT

@JoCee You can find your QR code in email sent to you from PM . But you have you tried rebooting the phone or reset network settings . If still not working message support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim won’t activate

JoCee — Wed, 28 Jun 2023 19:51:53 GMT

Thanks, I’ve tried this, and have rescanned the QR code but it’s saying unable to activate esim. I’m trying to raise a ticket but the submit button isn’t working?

Re: Esim won’t activate

JoCee — Wed, 28 Jun 2023 19:53:48 GMT

Thanks, it’s still not working so I’ll try to open a ticket

Re: Esim won’t activate

softech — Wed, 28 Jun 2023 20:08:41 GMT

@JoCee so, you cannot even install the eSIM and hence cannot make outgoing calls yet?? Yes, you need support help in this case

Let us know how it turns out and share with us that need to be done in the end Thx