topic My voice is distorted during phone calls in Get Support

My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 21:49:06 GMT

My voice is not being heard (or is being distorted) during regular phone calls but during WhatsApp calls it is fine. Do I need a new SIM card? What is the issue?

Re: My voice is distorted during phone calls

Handy1 — Wed, 28 Jun 2023 18:56:43 GMT

@Lolo-Yoyo Did it just start to happen ? If so good just be a local network problems check

Outage map in your area:

https://istheservicedowncanada.com/

you can always try resetting network settings to and see if the helps

Re: My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 18:59:52 GMT

Thank you. No, it has been happening for a few weeks but it actually seems to be getting worse as of yesterday. My internet is working fine. I tried disconnecting from and reconnecting to wifi network already.

Re: My voice is distorted during phone calls

Handy1 — Wed, 28 Jun 2023 20:28:49 GMT

@Lolo-Yoyo Try your preferred network to 3G and see if that helps with voice

Re: My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 20:25:41 GMT

I have a 4G plan. I'm not sure what you mean?

Re: My voice is distorted during phone calls

Handy1 — Wed, 28 Jun 2023 20:28:21 GMT

@Lolo-Yoyoin phone settings cellular >cellular data options >voice & data and select 3G see if it helps with voice calls

Re: My voice is distorted during phone calls

softech — Wed, 28 Jun 2023 20:29:24 GMT

@Lolo-Yoyo what kind of phone do you have?

There are two ways to deliver voice calls, 3G and LTE (4G)

Most of use still needs 3G for voice regradless the plan you have (ie, 4G and 5G plan could still be using 3G for voice )

But if you have a newer phone and on PM VoLTE compatible list, the you can use VoLTE (4G) for voice

So, question is what phone do you have? model and brand?

Re: My voice is distorted during phone calls

dust2dust — Wed, 28 Jun 2023 20:29:14 GMT

Your plan is only about speed. The suggestion was to change your network connection down to 3G or WCDMA or UMTS to see if the voice problem improves.

Re: My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 20:30:33 GMT

Thanks, I'll try this.

Re: My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 20:33:22 GMT

Okay, I'll try.

Re: My voice is distorted during phone calls

AdaReb — Wed, 28 Jun 2023 21:07:32 GMT

Not usually the sim card. Either the phone or poor reception area. Reboot the phone try again. If you have access you could also try your sim in another phone to see what happens. I have issues with my cheap phone however my friends iphone has great reception with my same sim card. Just a few things to try

Re: My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 21:54:43 GMT

THANK YOU. This seems to have resolved the issue. Thanks for walking me through the process!

Re: My voice is distorted during phone calls

Lolo-Yoyo — Wed, 28 Jun 2023 21:55:55 GMT

I had tried all the rebooting options with no success.

Re: My voice is distorted during phone calls

dust2dust — Wed, 28 Jun 2023 21:59:16 GMT

Good news. Keep in mind this should only be temporary. Seems somethings going on with LTE in your area. Maybe think about putting it back, say on Saturday.

Re: My voice is distorted during phone calls

Handy1 — Wed, 28 Jun 2023 21:59:42 GMT

@Lolo-Yoyo We happy you got it working 🙂