topic Re: Sim card in Get Support

Sim card

Renee2225 — Wed, 28 Jun 2023 17:41:30 GMT

Did not receive my SIM card and I cannot open a ticket. I keep getting an error message

Re: Sim card

softech — Wed, 28 Jun 2023 17:43:05 GMT

when did you place the sim card order?

If it is over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim card

BKNS27 — Wed, 28 Jun 2023 18:22:41 GMT

@Renee2225

SIM may take up to 3 weeks to arrive.
If you haven’t receive it after this timeframe. Just private message an CS_Agent on the envelope icon on your computer.