topic Re: Payment Voucher in Get Support

Payment Voucher

Chelsewick — Wed, 28 Jun 2023 18:09:17 GMT

How do I get a refund for my $40 payment voucher that was used to purchase my current plan before I accidentally selected a new plan and chose "change now" instead of waiting for renewal. I thought I could change my plan before the payment voucher was applied, but it seems that was not the case.

Any help is appreciated!

Re: Payment Voucher

Handy1 — Wed, 28 Jun 2023 18:16:51 GMT

@Chelsewick You will need to ask support if there’s anything they can do to help you in this case .please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Voucher

BKNS27 — Wed, 28 Jun 2023 18:28:42 GMT

@Chelsewick

PM is a prepaid service so there are no refunds.

Since you switched plans NOW that means that you will have paid for the current plan plus the new plan…that is why switch on your renewal date is the best option.

I don’t think you can get a refund but worth trying to ask a CS_Agent.

Re: Payment Voucher

becm — Wed, 28 Jun 2023 18:37:43 GMT

Send a ticket. They can reverse the charge or save it for your next months transaction