topic Re: ESim in Get Support

ESim

Hemi472 — Wed, 28 Jun 2023 22:21:22 GMT

How do I remove a line on my cell. I set up two numbers by mistake

Re: ESim

Handy1 — Wed, 28 Jun 2023 16:43:23 GMT

@Hemi472 You can only have one line on one account with its own email .
if something is wrong please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESim

hairbag1 — Wed, 28 Jun 2023 16:48:55 GMT

@Hemi472

you can only have 1 phone number per account. Have someone dial your number to see which number is active.

Re: ESim

softech — Wed, 28 Jun 2023 17:16:17 GMT

@Hemi472 you meant you have setup an eSIM by mistake?

Technically, you can delete the eSIM profile. But with PM, at the oment, once you deleted the eSIM profile, you cannot reinstall it on another phone, you have to change to a physical sim card

If the eSIM is for another provider, usually they will charge you $5 to send you another new eSIM to be installed on another phone

Give us more details to your situation and we will try to help