topic Re: Lost account in Get Support

Lost account

Catwyl — Wed, 28 Jun 2023 16:38:18 GMT

Both my email and password say invalid. I need to get hold of an agent to discuss payment

Re: Lost account

Handy1 — Wed, 28 Jun 2023 16:39:32 GMT

@Catwyl Here how to get support . Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost account

dust2dust — Wed, 28 Jun 2023 16:40:47 GMT

Did you try the forgot email function? You enter your phone number and it will send an email to what it thinks is the registered email. Hopefully it arrives in one of your inboxes. It could also end up in spam.

Then you can do the forgot password and reset it. Then see how you make out.

There are also other non-login ways to make payment if you're interested.

Re: Lost account

softech — Tue, 08 Aug 2023 13:47:27 GMT

@Catwyl

First, please try use a browser with Incognito mode and use the Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) , then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.

When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.

If that does not help, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Lost account

HALIMACS — Wed, 28 Jun 2023 16:44:49 GMT

@Catwyl

What’s to discuss regarding payment?

As a pre-paid provider, you only pay for what you want to get for the next 30 days, unless you’re trying to update your payment card and cannot or you feel you have been billed more from your card or something?