topic Public mobile down? in Get Support

Public mobile down?

mixxingh2 — Wed, 28 Jun 2023 13:46:16 GMT

Can't connect calls/ can't make outgoing calls

Data/text not working

Appears others in the GTA are having the same issues

Any official update from Public mobile ?

Re: Public mobile down?

softech — Wed, 28 Jun 2023 13:48:18 GMT

@mixxingh2

which city and province you are in?

there has been some outage reported on the Community

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: Public mobile down?

esjliv — Wed, 28 Jun 2023 13:48:40 GMT

@mixxingh2 - what troubleshooting have you tried? Yes, there are some outages reported.

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

Check for outages in your area:

Re: Public mobile down?

mixxingh2 — Wed, 28 Jun 2023 13:49:13 GMT

Tried all the methods- same issue

Re: Public mobile down?

mixxingh2 — Wed, 28 Jun 2023 13:49:46 GMT

Tried all solutions - in Bolton ONTARIO

Re: Public mobile down?

mixxingh2 — Wed, 28 Jun 2023 13:51:00 GMT

BOLTON ontario...

Yes tried all methods - same issue - hope network is up soon

Re: Public mobile down?

softech — Wed, 28 Jun 2023 13:51:16 GMT

@mixxingh2 is the phone showing not connected to PM network at all? like SOS or no network? And you check account status using Incognito mode?

if so, open ticket with PM support and have them to reprovision your account on the system

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Public mobile down?

Handy1 — Wed, 28 Jun 2023 13:51:39 GMT

@mixxingh2 Please ask support to investigate

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public mobile down?

mixxingh2 — Wed, 28 Jun 2023 13:52:10 GMT

Tried all the methods- same issue

Re: Public mobile down?

esjliv — Wed, 28 Jun 2023 13:54:32 GMT

@mixxingh2 wrote:
Tried all the methods- same issue

@mixxingh2 you are in Bolton, ON? Use https://istheservicedowncanada.com/status/telus/map then zoom into where you are. I see below:

Re: Public mobile down?

softech — Wed, 28 Jun 2023 13:55:43 GMT

@mixxingh2 then PM supports are your friends. Open ticket and please update us what PM support finds

But what is it showing on your phone? SOS? SIM not provisioned?

And can you reboot the phone once again and keep a close eye to the phone? See if the phone connects briefly and then disconnects. Let us know