topic Sim card in Get Support

Sim card

Sherbear75 — Wed, 28 Jun 2023 11:50:57 GMT

Can I use the sim card I already have

Re: Sim card

Handy1 — Wed, 28 Jun 2023 11:54:10 GMT

@Sherbear75 You can if you just got a new phone take SIM card out of old phone and put in new phone that’s it . But note a SIM card can only be activated once . So if you have an old SIM card that used to work and no longer does . You can’t reuse it .you would need a new SIM card . And create a new account .. more details of what you’re trying to do would be helpful to advise further . Are you trying to activate ? Or replace a SIM card ?

Re: Sim card

softech — Wed, 28 Jun 2023 11:57:24 GMT

@Sherbear75 you can use your current active sim card in another phone

but 8f you meant activate new account with current sim, then no. Only new, and unactibatved sim can be used for new account setup. You will need to get a new one from nearby Telus/Koodo stores. Call for availability before you go

Re: Sim card

Sherbear75 — Wed, 28 Jun 2023 12:08:19 GMT

It is not a new phone - I want to switch carriers - so I wanted to you my active sim card but switch to public mobile - thanks for responding

Re: Sim card

Sherbear75 — Wed, 28 Jun 2023 12:09:12 GMT

Sorry - use my current sim card 🙂

Re: Sim card

softech — Wed, 28 Jun 2023 12:11:24 GMT

@Sherbear75

you can only use a new PM sim card to activate PM account/service. You can get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: Sim card

Handy1 — Wed, 28 Jun 2023 12:16:48 GMT

@Sherbear75 If you’re wanting to join PM you need a new PM SIM card and activate it . But your old provider sim needs to be active to port number over to PM . Leaving old providers SIM card in the phone you will receive a confirmation text to port by replying YES to the text .you have 90 mins to reply . Then put the new PM SIM card in phone and reboot the phone

Adding you can port on activation or pick a temp phone number from PM then transfer . Either way when doing this it will ask for old providers account number and IMEI just use the account number as the IMEI is not necessary and only tends to cos hiccups

Re: Sim card

esjliv — Wed, 28 Jun 2023 12:45:52 GMT

@Sherbear75 wrote:
It is not a new phone - I want to switch carriers - so I wanted to you my active sim card but switch to public mobile - thanks for responding

@Sherbear75 - Check out the Get Help Articles for transferring from another provider into Public Mobile:

https://www.publicmobile.ca/en/ns/get-help/articles/transfer-your-number

Re: Sim card

Lollipop1234 — Wed, 28 Jun 2023 14:03:26 GMT

you could also activate by eSIM. Public mobile is offering them free online for a limited time.