topic Re: Doesn't open My account on app in Get Support

Doesn't open My account on app

MihirPatel — Wed, 28 Jun 2023 06:45:57 GMT

When I sign in into app it says checking sessions and after few seconds it shows error code:-9 something and i'm not able to see Available balance or not able to do plan add ons.

Re: Doesn't open My account on app

Handy1 — Wed, 28 Jun 2023 06:48:30 GMT

@MihirPatel How about the website . Are you able to log in there and manage your account ?

Re: Doesn't open My account on app

softech — Wed, 28 Jun 2023 07:38:38 GMT

@MihirPatel please try using browser to login and. see if you got the same error.

If you NOT getting same error, it is reallly and app issues please try to clear the app cache of you are using Android. On iPhone, you might want to uninstall and reinstall

If you are getting the same error, as the app also use the default browser for login authentication, please clear your browser cache and try again . If still unable to login, open ticket with PM support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Doesn't open My account on app

BKNS27 — Wed, 28 Jun 2023 08:52:20 GMT

@MihirPatel

Does your phone have the latest update. Go to your setting and check for current update.