topic Re: Need new esim as my phone accidentally deleted after removing old physical sim in Get Support

Need new esim as my phone accidentally deleted after removing old physical sim

Th3FunGuy — Wed, 28 Jun 2023 22:35:51 GMT

@CS_Agent my phone deleted my e sim after getting everything activated being able to call out and send a couple test text messages to family members , it said it needed a restart after removal of old sim card. (Old bell card) I just need a new esim added to my phone so I can try out your service

Re: Need new esim as my phone accidentally deleted after removing old physical sim

Th3FunGuy — Wed, 28 Jun 2023 05:32:18 GMT

I was getting approximately 35mb download during lunch in the small town of Dryden, the only thing I didn't get was the ability to receive calls, but I was getting 4g and really fast loading. It was just an honest mistake and just need a new qr code sent to my email so I can add new Esim to my account

Re: Need new esim as my phone accidentally deleted after removing old physical sim

Handy1 — Wed, 28 Jun 2023 06:09:32 GMT

@Th3FunGuy You need to get a physical SIM card and swap the SIM card number . In profile tab of my account

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Need new esim as my phone accidentally deleted after removing old physical sim

softech — Wed, 28 Jun 2023 07:48:05 GMT

@Th3FunGuy as far as we know, there is a system limitations and PM support is unable to provide new eSIM if the installed one was deleted. You can message support to confirm, but likely you have to change to physical sim for now until they are able to provide new eSIM in such case. You can message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Should you need to change to physical sim, you can get it from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim, you can go to My Account, Profile page and make the update there

Re: Need new esim as my phone accidentally deleted after removing old physical sim

Lollipop1234 — Wed, 28 Jun 2023 13:57:30 GMT

this happened to me a couple weeks ago. Could not get a new eSIM from the support team unfortunately. It was very annoying. What I ended up doing is porting my number to another carrier that had eSIM capability and then porting it back to Public Mobile, and starting a whole new account with a whole new plan, which then gave me a new eSIM. I did not have time to wait for a physical Sim to come in the mail and stores I went to did not have Public Mobile Sim cards in stock.

Re: Need new esim as my phone accidentally deleted after removing old physical sim

Th3FunGuy — Wed, 28 Jun 2023 14:25:14 GMT

This doesn't make sense , just transfer all my information to a new acct. I'll clear the cache in my app make a new login and voila you just transfer my subscription as I put my services on hold as a lost phone. Then I'll load a new esim

Re: Need new esim as my phone accidentally deleted after removing old physical sim

Handy1 — Wed, 28 Jun 2023 14:28:14 GMT

@Th3FunGuy You will need a new account to get another eSIM from my understanding . As it’s only for new activations .But sure give it a try and let us know if it works . And we can advice others

Re: Need new esim as my phone accidentally deleted after removing old physical sim

softech — Wed, 28 Jun 2023 14:27:51 GMT

@Th3FunGuy wrote:
This doesn't make sense , just transfer all my information to a new acct. I'll clear the cache in my app make a new login and voila you just transfer my subscription as I put my services on hold as a lost phone. Then I'll load a new esim

@Th3FunGuy so, you are now on a new account but same phone number?

what exactly you meant by "you just transfer my subscription as I put my services on hold as a lost phone" ?

Re: Need new esim as my phone accidentally deleted after removing old physical sim

holt16589 — Tue, 01 Jul 2025 17:09:37 GMT

I was in the same situation with deleting the eSIM. All I had to login using email 2FA and then purchase a new eSIM. After doing that, it was really easy to reactivate the service through the install prompts.