topic Re: Service out? in Get Support

Service out?

CathyHues — Wed, 28 Jun 2023 01:35:33 GMT

Why am I unable to make or receive calls for the last several hours?

Re: Service out?

softech — Wed, 28 Jun 2023 01:36:47 GMT

which city/province you are at?

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage