Emergency Calls Only

HS2023 — Wed, 28 Jun 2023 01:24:02 GMT

I cannot make any calls even though my account is active (cycle started Jun 24 and have many minutes remaining).

Anyone else experincing this?

Re: Emergency Calls Only

softech — Wed, 28 Jun 2023 01:26:05 GMT

@HS2023

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem

Re: Emergency Calls Only

Handy1 — Wed, 28 Jun 2023 01:28:11 GMT

@HS2023 Check

Outage map in your area:

https://istheservicedowncanada.com/

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Emergency Calls Only

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Re: Emergency Calls Only