topic Re: Is Signal blocked? in Get Support

Is Signal blocked?

Amritsandhu — Wed, 28 Jun 2023 01:31:27 GMT

I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?

Re: Is Signal blocked?

Handy1 — Tue, 27 Jun 2023 23:53:45 GMT

@Amritsandhu Tap resend a few times do you get option for email instead

Re: Is Signal blocked?

Amritsandhu — Tue, 27 Jun 2023 23:55:41 GMT

@Handy1 there is no option for email just the same error every time

Re: Is Signal blocked?

Handy1 — Tue, 27 Jun 2023 23:59:15 GMT

@Amritsandhu Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Is Signal blocked?

Mauro23 — Wed, 28 Jun 2023 00:18:04 GMT

It's blocked for me too tonight. I can't receive texts and when people call me it goes straight to voicemail

Re: Is Signal blocked?

softech — Wed, 28 Jun 2023 00:23:11 GMT

@Mauro23

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: Is Signal blocked?

Amritsandhu — Wed, 28 Jun 2023 00:27:43 GMT

I should have clarified that signal is unable to send me a short code for verification and am wondering if its a problem with public

Re: Is Signal blocked?

Luddite — Fri, 07 Jul 2023 16:04:12 GMT

@Amritsandhu If it's still a problem, then it's a short code issue as PM does not support them all.

PM does not do a good job supporting short codes. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650#M2466