topic Re: Lost Phone in Get Support

Lost Phone

ed-h-10 — Tue, 27 Jun 2023 23:14:47 GMT

Somebody stole my phone. I want to keep the same plan. I have a new SIM card. what should I do?

Re: Lost Phone

softech — Tue, 27 Jun 2023 23:17:28 GMT

Since you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Lost Phone

Handy1 — Tue, 27 Jun 2023 23:18:47 GMT

@ed-h-10 you can do this in your my account profile tab and keep same number and plan

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Lost Phone

hairbag1 — Tue, 27 Jun 2023 23:21:17 GMT

@ed-h-10

does it need mentioning...you need to get a new phone too !! 😂