topic Re: Public mobile in Get Support

Public mobile

Jes63 — Tue, 27 Jun 2023 23:04:59 GMT

I ordered a sim card and paid for it through public mobile. Just wondering where it is?

Re: Public mobile

softech — Tue, 27 Jun 2023 23:05:22 GMT

when did you place the order?

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Pleae open ticket by private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Public mobile

computergeek541 — Tue, 27 Jun 2023 23:05:43 GMT

@Jes63 wrote:
I ordered a sim card and paid for it through public mobile. Just wondering where it is?

If it has already been this long, please give it a couple of weeks. SIM cards often come in your regular mail.

Re: Public mobile

Handy1 — Tue, 27 Jun 2023 23:08:27 GMT

@Jes63

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public mobile

LitlLdy — Tue, 27 Jun 2023 23:15:43 GMT

@Jes63 wrote:
I ordered a sim card and paid for it through public mobile. Just wondering where it is?

@Jes63 , it took over 3 weeks to receive my SIM Card from Public Mobile that’s delivered through Canada Post! Some get there’s much faster!

You could see if a local Telus, Koodo, or Mobile Klinik Store has one if you need it right away. Then once the one you ordered arrives you can save it as a backup in case you lose one or pass it on to someone.

https://www.publicmobile.ca/en/nb/store-locator

Edit: @softech already suggested what I typed here! Sorry 😞I need to take time to read better!