topic Re: personal hot spot in Get Support

personal hot spot

jrstamp74 — Thu, 06 Jan 2022 08:26:34 GMT

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

Re: personal hot spot

computergeek541 — Wed, 08 Sep 2021 07:59:30 GMT

@jrstamp74 wrote:
when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

Public Mobile doesn't block hotspot and fully allows it. Unfortunately, there isn't anyting that Public Mobile can do to assist with this. This is entirely a device software issue. Where did you get your device from? Some devices that were sold by some carriers in the U.S. have the feature disabled in the phone's software.

Re: personal hot spot

darlicious — Wed, 08 Sep 2021 09:06:19 GMT

@jrstamp74

What is the make and model of your phone?

Re: personal hot spot

jddean — Thu, 09 Sep 2021 21:33:45 GMT

I have the same issue and purchased my 2020 SE direct from Apple Canada

Re: personal hot spot

softech — Thu, 09 Sep 2021 21:41:30 GMT

@jddean @jrstamp74 some devices need to have dun in the APN type field (add to the existing one) in order to have wifi hotspot work, please try to add it to the APN string.

APN: default,supl,mms,dun

Re: personal hot spot

jddean — Thu, 09 Sep 2021 21:42:53 GMT

Hi the current setting is isp.mb.comnuh

Re: personal hot spot

jddean — Thu, 09 Sep 2021 21:43:35 GMT

Adding dun didn’t work. Same message

Re: personal hot spot

softech — Thu, 09 Sep 2021 21:46:12 GMT

@jddean wrote:
Hi the current setting is isp.mb.comnuh

do you mean sp.mb.com ?

try this:

Name: Public Mobile

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220
APN Type: default, supl, mms, dun

MVNO Type: none

Re: personal hot spot

Anonymous — Thu, 09 Sep 2021 21:57:52 GMT

@jrstamp74

try to do this, if is not working is your device issue..

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: personal hot spot

fujiyama — Thu, 09 Sep 2021 22:01:58 GMT

Here is a guide on this problem for iPhones, hope it helps.

Link here.

Re: personal hot spot

darlicious — Thu, 09 Sep 2021 22:37:10 GMT

@jddean

Have a read thru this thread....

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562

Re: personal hot spot

Creeker — Tue, 27 Jun 2023 23:03:16 GMT

Tried these. I really didn’t want to reset my phone. That’s the only one I didn’t try.

Re: personal hot spot

Creeker — Wed, 16 Aug 2023 21:21:56 GMT

I am having this issue as well. I previously had no problem at all setting up the hot spot, but it suddenly stopped working and I get the message to contact public mobile now. Have tried taking the SIM card out but it has not made. Difference. I don’t use the hot spot feature often, but it is frustrating not being able to use it when I do want it

Re: personal hot spot

softech — Wed, 16 Aug 2023 21:23:57 GMT

@Creeker

PM does not block hotspot , so it is more a device issue

Are you using iPhone or Android?

Start with clicking Reset All networks on Android or Reset network settings on iPhone and see if it works

Re: personal hot spot

Creeker — Thu, 17 Aug 2023 03:44:22 GMT

I’m using an iphone11. When I follow the steps, the only option it gives me is to reset my iPhone completely or transfer to a new phone