topic Cannot send or receive text messages on my other account in Get Support

Cannot send or receive text messages on my other account

Mander — Tue, 27 Jun 2023 22:12:55 GMT

I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and am now stuck. If this cannot be fixed I will have to cancel my account.

Can someone please contact me to help me with my other account? I have restarted the phone, cleared cache and data of the google messages app.

Re: Cannot send or receive text messages on my other account

Handy1 — Tue, 27 Jun 2023 22:15:12 GMT

@Mander Hit resend a few times or put in wrong code . Do you not get an option for email instead ? But to reach support you need to engage them . Here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot send or receive text messages on my other account

dust2dust — Tue, 27 Jun 2023 22:18:41 GMT

Can that other phone make and receive calls?

Re: Cannot send or receive text messages on my other account

Karen59 — Tue, 27 Jun 2023 22:36:22 GMT

I am having the same problem! I cannot recieve or send texts and I cannot call or recieve any calls.

Re: Cannot send or receive text messages on my other account

Handy1 — Tue, 27 Jun 2023 22:37:48 GMT

@Karen59Is this all of sudden ? Check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Cannot send or receive text messages on my other account

Karen59 — Tue, 27 Jun 2023 22:38:24 GMT

I'm having the same problem. I used email to get the security code to get into m account but I don't know what to do next. Cannot send or recieve texts or calls. Says I'm not on the network but I've had this phone for years.

Re: Cannot send or receive text messages on my other account

dust2dust — Tue, 27 Jun 2023 22:39:29 GMT

@Karen59- Have a look at devicecheck.ca to rule that out.

Re: Cannot send or receive text messages on my other account

Karen59 — Tue, 27 Jun 2023 22:43:34 GMT

I checked the outage map and there is no outage showing in my area. I topped up my account and added extra funds. I don't know what's going on.

Re: Cannot send or receive text messages on my other account

Handy1 — Tue, 27 Jun 2023 22:45:25 GMT

@Karen59 Have you tried rebooting the phone or resetting network settings and se did that helps . Is it possible for you to try the SIM card in another phone to test services

Re: Cannot send or receive text messages on my other account

Tav2 — Tue, 27 Jun 2023 22:54:27 GMT

Managed to log in to the account I'm having issues with (This one). Unable to create a ticket because the link is giving an error. Trying to PM as Handy1 said. Hopefully this can be fixed.