topic Re: Double Charge in Get Support

Double Charge

whyisthisathing — Tue, 27 Jun 2023 23:14:32 GMT

Before you say it, Yes it's pending and no it's not a authorization hold, I was charged the same amount along with a 0 dollar Authorization hold so 3 charges.

0.00

73.45 X2

publicmobile

Why is this necessary for a private issue, instead of a chat you decide to go tell people to register on a forum that's 99% meaningless to the community.

Edit:Your customer service bot told me to come here for payment issues, this is extremely frustrating for someone who started an hour ago on your service.

Maybe I should reconsider not using this carrier

Re: Double Charge

dust2dust — Tue, 27 Jun 2023 20:49:35 GMT

You're not required to post here. You can go straight to support with

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double Charge

XionBunny — Tue, 27 Jun 2023 20:53:38 GMT

@whyisthisathing That account you tagged is not a customer support account, also tagging an official customer support does not get a direct response from them, you must always message them directly as instructed above.

Re: Double Charge

whyisthisathing — Tue, 27 Jun 2023 20:56:53 GMT

That just proves my point further why is a bot telling me to go to the community for a payment issue, if any public mods see this pass on to your boss, you deserve being overworked here, as someone who's tech savvy, might actually want to direct people to a actual solution

Re: Double Charge

dust2dust — Tue, 27 Jun 2023 21:00:17 GMT

One could say that the private message system is part of the community. Also, for many cases, people here in the community can help you fix a problem before the actual paid employees. And also sometimes actual correct information. But no ,we can't look into and do anything in actual customer accounts.