topic Switched to Public with eSim, now cannot access Apple ID in Get Support

Switched to Public with eSim, now cannot access Apple ID

hongp — Sat, 08 Jul 2023 23:26:55 GMT

Anyone have experience with this issue? I was logged into my Apple ID on same device before, but once I switched to Public with an eSim I'm unable to access Apple ID, factime, iMessage etc. At very top of Settings my account is shown, but it's greyed out and I cannot click on it.

Only have eSim for this device, tried turning phone on and off.

Re: Switched to Public with eSim, now cannot access Apple ID

HALIMACS — Tue, 27 Jun 2023 20:46:37 GMT

@hongp

If you're not in a Wi-Fi area, do you have mobile data enabled?

I think you'd need them for iMessage and FaceTime to function.

Re: Switched to Public with eSim, now cannot access Apple ID

hongp — Tue, 27 Jun 2023 20:49:10 GMT

Yes, data is on and even with wifi messages only send as text and cannot click on Apple id settings 😞

Re: Switched to Public with eSim, now cannot access Apple ID

umnikke8 — Tue, 27 Jun 2023 21:29:11 GMT

I don't know if its the same thing, but I managed to do this to my device recently. I turned off Account and Passcode changes in Screen Time->Content & Privacy Restrictions.

Re: Switched to Public with eSim, now cannot access Apple ID

LitlLdy — Tue, 27 Jun 2023 21:48:51 GMT

@hongp , try this & let me know if any of it works..

Apple ID or iCloud Greyed Out in Settings?

Re: Switched to Public with eSim, now cannot access Apple ID

hongp — Tue, 27 Jun 2023 21:59:41 GMT

Thank you! I had to turn my settings to ON instead of off 🙂

Re: Switched to Public with eSim, now cannot access Apple ID

HALIMACS — Tue, 27 Jun 2023 22:00:49 GMT

@hongp

🤣🤣

Re: Switched to Public with eSim, now cannot access Apple ID

LitlLdy — Tue, 27 Jun 2023 22:02:13 GMT

@hongp wrote:
Thank you! I had to turn my settings to ON instead of off 🙂

@hongp , that’s a relief! I was worried! Thank you for letting us know. 🙂