SIM card problem

Dexter80 — Tue, 27 Jun 2023 19:15:07 GMT

I bought an e sim when I activated my account my phone's not compatible with e Sim now I need to transfer my account to a physical SIM card how do I do that

Re: SIM card problem

softech — Tue, 27 Jun 2023 19:18:30 GMT

@Dexter80 What phone do you have?

YES, you can buy a physical sim and change it back. After you got the sim, login to My Account, Profile page and change sim there.

But so you want to see if you can still make eSIM works?

did you try to install the eSIM and failed?

did you get to the eSIM installation step Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once. i

If it still does not connect, click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Re: SIM card problem in Get Support

SIM card problem

Re: SIM card problem