topic Re: Get a cell # in Get Support

Get a cell #

Wingnut62 — Tue, 27 Jun 2023 16:55:56 GMT

Can't transfer current number.where can I get a new number?

Re: Get a cell #

softech — Tue, 27 Jun 2023 16:59:40 GMT

@Wingnut62 Poring into PM? you checked the eligibility to port yet?

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

If you already requested porting and unable to port in, and you need a new number instead. Log into My Account, go to Profile page, click on the Pencil icon beside the phone number and you can pick a new number in the next screen

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

Re: Get a cell #

dust2dust — Tue, 27 Jun 2023 17:00:33 GMT

Did the porting department tell you that? Did you check

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

to confirm that? Yes it's Koodo again. It's the same system.

Do you have active service and can you log in to your account? You can change your number in the account yourself.

Re: Get a cell #

hTideGnow — Tue, 27 Jun 2023 17:06:30 GMT

HI @Wingnut62 how you found out you cannot port in?

did you use the Koodo check to confirm :

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

And when you activate, you can pick new number there instead of porting

If you already activated, go to Profile page to change phone number there

Re: Get a cell #

Wingnut62 — Tue, 27 Jun 2023 17:41:12 GMT

I can't transfer my # because bell won't transfer it. I lost my old SIM card. Went to profile page and found where it says enter new number but I don't have a new number. Where do I get a new number from PM??

Re: Get a cell #

Wingnut62 — Tue, 27 Jun 2023 17:44:04 GMT

I found where to change number but I don't have a new number. Where do I get a new number from pm??

Re: Get a cell #

softech — Tue, 27 Jun 2023 17:45:40 GMT

@Wingnut62

To pick a new number and cancel the porting request Log into My Account, go to Profile page, click on the Pencil icon beside the phone number and you can pick a new number in the next screen. change the Province and city and pick a new number you like

(and once done, make sure you call Bell and close your account there)

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

Re: Get a cell #

dust2dust — Tue, 27 Jun 2023 17:49:01 GMT

Bell is required by law to allow you to port the number. Then you need to know if Telus/Public will allow it in. That's what that other check website was for. Or, do you owe money on the Bell account like still paying for a device? I wonder if that might be why?

Re: Get a cell #

LitlLdy — Tue, 27 Jun 2023 18:32:09 GMT

@dust2dust , Op lost Bell SIM Card so can not reply YES to text to authorize the porting of the phone #! 😕

Re: Get a cell #

dust2dust — Tue, 27 Jun 2023 18:45:32 GMT

@LitlLdy- Yes I know. I interpreted his comment that Bell was not letting him transfer. Yes it can be interpreted that the next sentence was why. So he would of course then need to get a Bell sim and apply it to the account and then he can do the transfer. I was replying to the first part in case he was saying Bell was denying him the "right".

Re: Get a cell #

LitlLdy — Tue, 27 Jun 2023 18:48:50 GMT

@dust2dust , ahh ok I’m sorry I misunderstood you 😞. I was hoping someone would/could post a workaround if there was one! I am unaware of one without purchasing another SIM Card!

Edit: Typo!

Re: Get a cell #

softech — Tue, 27 Jun 2023 18:51:00 GMT

@LitlLdy some provider will actually take a verbal approval instead of formal text approval. So, YMMV. But again, purchasing a new sim is likely

Re: Get a cell #

dust2dust — Tue, 27 Jun 2023 18:51:27 GMT

@LitlLdy- No need for apology. It's a fair observation. That was my rationale. I'm the corporate cynic around here 🙂

Re: Get a cell #

LitlLdy — Tue, 27 Jun 2023 18:54:07 GMT

@dust2dust , what you said made sense, I thought the same! I just read into it & tried to read minds! 😆

Re: Get a cell #

dust2dust — Tue, 27 Jun 2023 19:18:19 GMT

@LitlLdy- That's a lot of what we do here with customers not knowing all the lingo we use. Interpret. We suss out meaning and intent of the words they did use and if still unclear or ambiguous then start asking questions. Still, some people throw in the towel and hand the customer off to support.

Re: Get a cell #

LitlLdy — Tue, 27 Jun 2023 19:25:50 GMT

@dust2dust , I just read Op’s post from yesterday “Transfer cell #” stating “Trying to transfer old cell number. My previous cell company sent me a transfer request email. I had 90 minutes to reply. Missed timeline and transfer request cancelled. Have spent 4 hours trying to get someone to help me.”

Which in turn Op was provided the phone # for the porting department! I assume since Bell send the request through email yesterday & not through text they could again! I thought it was always through text!

Re: Get a cell #

dust2dust — Tue, 27 Jun 2023 19:29:34 GMT

@LitlLdy- More interpretation. Email? Maybe. So why can't they re-do that after they supposedly called the porting line to presumably re-trigger the request? Who knows. We still don't know their result from the Koodo number check if they did it either. Good find though. Good of you to go back.

Re: Get a cell #

Wingnut62 — Wed, 28 Jun 2023 01:24:16 GMT

This worked. Thanks for solving a frustrating problem.