topic Re: Cannot Submit Ticket, or contact support in Get Support

Cannot Submit Ticket, or contact support

asdoihfasdjkf — Tue, 27 Jun 2023 17:32:44 GMT

I have had issues porting my number. I received a call to contact the mobile centre, but it redirects me to Telus after I input my phone number.

When trying to submit a ticket online, the button is greyed out even though all sections are filled and I cannot submit it.
I have no way to contact support.

Re: Cannot Submit Ticket, or contact support

softech — Tue, 27 Jun 2023 17:34:14 GMT

@asdoihfasdjkf

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Cannot Submit Ticket, or contact support

hTideGnow — Tue, 27 Jun 2023 17:35:05 GMT

HI @asdoihfasdjkf don't submit ticket, call the PM porting team, I will send you the number to your community inbox

Re: Cannot Submit Ticket, or contact support

asdoihfasdjkf — Tue, 27 Jun 2023 17:37:52 GMT

When I call the number provided and input my phone number it initally tells me this number does not have a porting request, and it then redirects me to Telus support which have not been able to provide any help.

Re: Cannot Submit Ticket, or contact support

softech — Tue, 27 Jun 2023 17:38:46 GMT

@asdoihfasdjkf call again, it is the same porting team supporting PM and Telus

Re: Cannot Submit Ticket, or contact support

Handy1 — Tue, 27 Jun 2023 17:39:02 GMT

@asdoihfasdjkf Then you just need support to reset your account .please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437