topic SOS : Can I change my phone number back ? in Get Support

SOS : Can I change my phone number back ?

Leahcar — Tue, 27 Jun 2023 16:57:59 GMT

I just did it yesterday. I want my number back.

can I do this??

PLEASE HELP.

Re: SOS : Can I change my phone number back ?

pmbc — Tue, 27 Jun 2023 17:07:49 GMT

@Leahcar You changed your phone number and you want your old one back? I don't think it's going to be possible because it could have been provisioned to someone else. But reach out to CS Agent and they can answer you definitively.

you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS : Can I change my phone number back ?

hTideGnow — Tue, 27 Jun 2023 17:08:34 GMT

HI @Leahcar

there is a chance, please submit a ticket with cs agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS : Can I change my phone number back ?

softech — Tue, 27 Jun 2023 17:08:38 GMT

@Leahcar

There is a chance, but also given that you got the number from PM/Telus/Koodo originally. if you ported in your number from another provider, likely not as the number might have returned back to the other provider already

Please message support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: SOS : Can I change my phone number back ?

Leahcar — Tue, 27 Jun 2023 17:11:58 GMT

Thank you all. I have contacted customer service

I got the number from PM.

I made a horrible mistake. My son is autistic and I wasn’t thinking what this would cause. He’s been losing his mind. It’s the only number he knows. I pray they can fix this. Oh my goodness.

thank you all for the help

Re: SOS : Can I change my phone number back ?

hTideGnow — Tue, 27 Jun 2023 17:13:36 GMT

HI @Leahcar if you got the number from PM, then you should be able to get it back. We heard successful story before

Re: SOS : Can I change my phone number back ?

Leahcar — Tue, 27 Jun 2023 17:15:50 GMT

I have such hope

Re: SOS : Can I change my phone number back ?

Leahcar — Tue, 27 Jun 2023 17:16:31 GMT

Thanks everyone. I am so so so hoping they can help me 😔😔😔 positive thoughts !!

Re: SOS : Can I change my phone number back ?

dust2dust — Tue, 27 Jun 2023 17:20:09 GMT

I certainly sympathize with the situation but why did you go about changing the number? Taxes? Did you move? Changing to a local call for other callers?