topic Re: how to login my account if my cell phone can not receive text message of verification code? in Get Support

how to login my account if my cell phone can not receive text message of verification code?

wbweibing — Tue, 27 Jun 2023 03:31:40 GMT

I need to login my account but my cell phone can not reveive text message. The website need to input verification code but i can not get. what is the solution?

Re: how to login my account if my cell phone can not receive text message of verification code?

softech — Tue, 27 Jun 2023 03:38:31 GMT

@wbweibing

PM just changed to a new EverSafe login system and you need to complete the setup

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: how to login my account if my cell phone can not receive text message of verification code?

BKNS27 — Tue, 27 Jun 2023 04:02:54 GMT

@wbweibing

Did you try login with the PM app?
You can tap Resend Code and it will give you options to send by text, email or call.

Re: how to login my account if my cell phone can not receive text message of verification code?

magic57 — Tue, 27 Jun 2023 15:34:20 GMT

If you download the app, you have better success. when trying to login, if you do not see the option of emai or SMS, then try reset password. try forgot my password. when you were loged in make sure to setup your preferences.