topic Re: Double charged in Get Support

Double charged

HOORMAZD — Tue, 27 Jun 2023 03:49:34 GMT

Please help me I’ve been charged double for trying to upgrade my subscription please help.

Re: Double charged

hairbag1 — Tue, 27 Jun 2023 05:04:23 GMT

did you upgrade to a new plan right after old plan renewed ? If so, you were given option to Change plan at Renewal or Change plan now. You should always select this Change plan at Renewal so you won't pay until next renewal occurs.

added...use this link to message the CSA to see if they'll credit your double payment....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

BKNS27 — Tue, 27 Jun 2023 06:55:07 GMT

@HOORMAZD

Are the charges in your CC statement pending or posted charges.

Normally the pending charges will disappear once it becomes posted charges.