topic Re: Overcharge in Get Support

Overcharge

Jamesgon — Tue, 27 Jun 2023 05:10:13 GMT

Hi on my public mobile account my account shows that the charges are 42.94 however my bank account is debited for 45.20 which I don’t understand for what, hence I would like public mobile to refund me my full payment as I don’t want to continue with public mobile service anymore

Re: Overcharge

Handy1 — Tue, 27 Jun 2023 02:20:14 GMT

@Jamesgon If you want to port your number out it will cancel you PM account or turn off auto pay . But for if you have been truly overcharged you need to engage support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Turn auto pay OFF/ON 3 easy clicks

Re: Overcharge

softech — Tue, 27 Jun 2023 02:21:57 GMT

@Jamesgon $42.94 is $38 + tax and $45.20 is $40+tax

you sure they are transaction on the same month? or different months?

What plan do you have? do you have a $40 plan? Maybe with some rewards and you are saving $2 on some months?

Re: Overcharge

Jamesgon — Tue, 27 Jun 2023 02:26:42 GMT

No it’s 39$ plan and on my public mobile app the charges shows 42.90 including tax but the bank account is debited by 45.20

Re: Overcharge

softech — Tue, 27 Jun 2023 02:34:32 GMT

@Jamesgon wrote:
No it’s 39$ plan and on my public mobile app the charges shows 42.90 including tax but the bank account is debited by 45.20

@Jamesgonare you in Ontario? or Maritime provinces?

But either way, for a $39 plan, $42.90 (you said $42.94 earlier) is not the correct charge anyway

and it is a new activation? or you have been with PM for sometimes and you are just changing to $39 plan?