topic Re: How to activate plan without downloading app in Get Support

How to activate plan without downloading app

IanLindsay — Tue, 27 Jun 2023 00:27:59 GMT

I am locked out of my app store and can't download apps. I need a phone plan to call apple about this, so bought a public mobile plan. I need to download the PM app to activate my plan. Why? I have a PM SIM card in my phone and just paid

Re: How to activate plan without downloading app

dust2dust — Tue, 27 Jun 2023 00:29:41 GMT

Can you get very far using subscribe.publicmobile.ca . Or does it just end up demanding the app?

Re: How to activate plan without downloading app

softech — Tue, 27 Jun 2023 00:31:29 GMT

@IanLindsay Yes, you need the app to finish the activation and there is no way to go around it. Sorry

Re: How to activate plan without downloading app

Handy1 — Tue, 27 Jun 2023 00:33:46 GMT

@IanLindsay it’s best to just use the app to activate . As it makes you do it to finish activating now anyways . But once activated you can use the website to manage your account and delete the app afterwards

Re: How to activate plan without downloading app

IanLindsay — Tue, 27 Jun 2023 00:34:11 GMT

it demands the app

Re: How to activate plan without downloading app

softech — Tue, 27 Jun 2023 00:35:58 GMT

@IanLindsay you likely need a friend to help to download the app and complete the second half of the activation process

Re: How to activate plan without downloading app

IanLindsay — Tue, 27 Jun 2023 00:37:29 GMT

I can't download apps- as I mentioned I'm locked out of the itunes store. I can't call apple about it because I don't have a phone

Re: How to activate plan without downloading app

maximum_gato — Tue, 27 Jun 2023 00:37:36 GMT

@IanLindsay

Pm really needs to return to having a full activation on the website. Do you have a friend or family member that can download the app for you to finish activating? They can uninstall it afterwards.

Re: How to activate plan without downloading app

softech — Tue, 27 Jun 2023 00:38:50 GMT

@maximum_gato it has something to do with eSIM. They want the app to help to automate the eSIM installation setp. Of course, for physical sim, that is not needed, but they try to make it one process fits all 🙂

Re: How to activate plan without downloading app

dust2dust — Tue, 27 Jun 2023 00:42:40 GMT

What do you got to do to get locked out of the app store? Is this a regional thing?

Re: How to activate plan without downloading app

maximum_gato — Tue, 27 Jun 2023 00:40:18 GMT

@IanLindsay

Do you have a physical Sim card or an e-sim?

Re: How to activate plan without downloading app

IanLindsay — Tue, 27 Jun 2023 00:40:53 GMT

physical

Re: How to activate plan without downloading app

softech — Tue, 27 Jun 2023 00:41:11 GMT

" I need a phone plan to call apple about this"

@IanLindsay if you need to call Apple to fix the app store issue, another way is to find a friend to help with that

agian, you can also ask your friend to help download the app and complete that step

Re: How to activate plan without downloading app

dust2dust — Tue, 27 Jun 2023 00:46:42 GMT

And then of course you can't get a voip app to make that call either. Sheesh.

Adding - what about their precious Facetime?

Re: How to activate plan without downloading app

maximum_gato — Tue, 27 Jun 2023 00:47:43 GMT

@IanLindsay

Well if you trust me I can probably finish your activation for using the app on my tablet. An activation asks for precious little personal info nowadays. You could use a throwaway email account and change the email in your self serve account after activation.

@softech

Do you know where new users enter/create their 4 digit account pin code? I can't find it anywhere.

Re: How to activate plan without downloading app

IanLindsay — Tue, 27 Jun 2023 00:47:50 GMT

ok I really appreciate all your help. It's ridiculous I can't do this online, like I need a phone to get a phone lol. brb, let me call my friend and ask to borrow their phone. oh wait

Re: How to activate plan without downloading app

dust2dust — Tue, 27 Jun 2023 00:50:23 GMT

@maximum_gato- I seem to think one isn't created anymore. One needs to reset it in ones profile. That's just the top of my head memory. 🙂

Re: How to activate plan without downloading app

maximum_gato — Tue, 27 Jun 2023 00:52:37 GMT

@dust2dust

That's the problem I can't find it in the account. It should be on the profile page. Maybe I just can't find it in the "less than stellar" app?

Re: How to activate plan without downloading app

softech — Tue, 27 Jun 2023 01:12:16 GMT

@maximum_gato wrote:

@softech
Do you know where new users enter/create their 4 digit account pin code? I can't find it anywhere.

@maximum_gato activation no longer have the 4 digits PIN setup step, you have to go to Profile page to reset it yourself

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: How to activate plan without downloading app

dust2dust — Tue, 27 Jun 2023 01:33:11 GMT

@maximum_gato- The app is a black hole. Tap the little + symbol and tap profile and tap the pencil under account security info next to pin password.