topic Re: Locked SIM in Get Support

Locked SIM

evanmiller — Mon, 26 Jun 2023 21:03:59 GMT

@CS_Agent My SIM is locked, asking for a PUK number, nowhere to enter it.

Re: Locked SIM

Handy1 — Mon, 26 Jun 2023 21:06:31 GMT

@evanmiller You need to ask support for that please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked SIM

softech — Mon, 26 Jun 2023 21:09:55 GMT

@evanmiller

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)

Re: Locked SIM

evanmiller — Mon, 26 Jun 2023 22:36:52 GMT

I messaged customer service over an hour ago… It says it should only be 30mins online. Do you know how long it usually takes for a response?

Re: Locked SIM

softech — Mon, 26 Jun 2023 22:38:19 GMT

@evanmiller so, it was a sim card unlock code it was asking for? If the phone was never used on PM network and the sim card works on another phone, it likely a carrier lock instead

But for sim card unlock code, usually support reply message without an hour or two. Monitor your Community inbox

Re: Locked SIM

evanmiller — Mon, 26 Jun 2023 22:42:08 GMT

I just registered my phone for an eSIM, then it asked me for a PIN. I entered the usual numbers that I use as a pin, thinking that it would be one of those. After three attempts it locked my SIM, and is now asking for my PUK.

Re: Locked SIM

evanmiller — Mon, 26 Jun 2023 22:42:43 GMT

Also my phone is unlocked, and has not been purchased through any carrier.

Re: Locked SIM

softech — Mon, 26 Jun 2023 22:43:15 GMT

@evanmiller it sound to me like a carrier lock. What kind of phone is that? which carrier it was used on before? what was the exact error message?

Re: Locked SIM

evanmiller — Mon, 26 Jun 2023 22:47:12 GMT

I don’t think it’s a carrier lock… my phone has always been unlocked. iPhone 13 bought straight from Apple. I was with Freedom before. The network worked for a brief moment before it asked me for my PIN. I tried the different codes that I normally would use, then it asked me to enter the PUK.

Re: Locked SIM

softech — Mon, 26 Jun 2023 22:48:30 GMT

@evanmiller check what support say first

Also, you can confirm that by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked

Re: Locked SIM

evanmiller — Mon, 26 Jun 2023 22:51:00 GMT

Yeah, support just needs to respond.

I checked, it says No SIM Restrictions.