topic Re: Hotspot - what is going on?! in Get Support

Hotspot - what is going on?!

THINKL — Mon, 26 Jun 2023 18:09:22 GMT

I’ve just tried to use my iPhone as a hotspot (having done so many times - including today) and it now says contact PublicMobile to enable!!!

Why? It was enabled!

Re: Hotspot - what is going on?!

Handy1 — Mon, 26 Jun 2023 18:10:48 GMT

@THINKL That’s strange indeed but here how to contact support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hotspot - what is going on?!

BKNS27 — Mon, 26 Jun 2023 18:13:26 GMT

@THINKL

Try enabling Bluetooth and WiFi at the same time then connect to the Hotspot.

I had to do this to connect my iPhone 8 that isn’t on any plans or carriers to my iPhone 14 Pro to use the iPhone 8.

Re: Hotspot - what is going on?!

dust2dust — Mon, 26 Jun 2023 18:16:00 GMT

Do you still have data left on your plan?

Re: Hotspot - what is going on?!

softech — Mon, 26 Jun 2023 18:20:47 GMT

@THINKL

your iphone hotspot ever work? or just first time testing it?

Check this

on your iPhone, go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com (or isp.mb.com ). Leave Username and Password blank.

Also, check Settings --> Personal Hotspot --> Allow Others to Join is set accordingly

Re: Hotspot - what is going on?!

THINKL — Mon, 26 Jun 2023 21:55:38 GMT

Yes

Re: Hotspot - what is going on?!

THINKL — Mon, 26 Jun 2023 21:56:00 GMT

Thank you. It was working a couple hours earlier and nothing in my settings has changed.

Re: Hotspot - what is going on?!

softech — Mon, 26 Jun 2023 21:56:48 GMT

@THINKL so, issue is now resolved? or you meant it stopped working?

did you even reboot the phone?

Re: Hotspot - what is going on?!

THINKL — Mon, 26 Jun 2023 21:56:45 GMT

I think it was a glitch - it started allowing me to activate it again! Thank yo

Re: Hotspot - what is going on?!

softech — Mon, 26 Jun 2023 22:00:27 GMT

@THINKL wrote:
I think it was a glitch - it started allowing me to activate it again! Thank yo

@THINKL all good then. Gald it is working 🙂

Re: Hotspot - what is going on?!

BKNS27 — Mon, 26 Jun 2023 22:57:20 GMT

@THINKL

Great that it is working for you!