topic Re: PLAN SUSPENDED WITH SUFFICIENT FUNDS in Get Support

PLAN SUSPENDED WITH SUFFICIENT FUNDS

ap412 — Tue, 04 Jan 2022 20:12:20 GMT

My plan had expired, but even with sufficient funds in my account, it won't let me pay. Everytime I try to pay online it redirects me saying "there is sufficient funds in your account", but the doesn't do anything to use those funds to reactivate my plan. It has been suspended for days and there is literally no way possible to get it unsuspended.

Re: PLAN SUSPENDED WITH SUFFICIENT FUNDS

ShawnC13 — Fri, 29 Dec 2017 21:56:41 GMT

@ap412, sorry to hear that you are having some issues. You will need to message the Moderators to have this looked into.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
- email address
- account number
- last payment date and amount
- complete address listed on account with postal code
- most commonly called numbers
- alternate number listed on the account
- date of birth
- last 4 digits of the credit card
Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: PLAN SUSPENDED WITH SUFFICIENT FUNDS

Luddite — Sat, 30 Dec 2017 03:12:50 GMT

Bit late perhaps, but if you can see Available Funds in your account try clicking Change Plan. Proceed to activate now, logout and reboot your phone. This will not work if you are reactivating a grandfathered plan. Whatever you attempt, do not pay again.