topic Re: How do I cancel my service and get a refund? in Get Support

How do I cancel my service and get a refund?

summer_123 — Mon, 26 Jun 2023 21:43:13 GMT

Hi,

I bought a 1 month pre-paid plan and I am still being charged. The chatbox mentioned clicking unsubscribe, but I do not see this option anywhere. Please help. I would also like to know where I can get a refund for the extra month they charged me. Thank you.

Re: How do I cancel my service and get a refund?

softech — Mon, 26 Jun 2023 21:29:22 GMT

@summer_123

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-authorized payment, you can use *611 if you know the 4 digits PIN

Or you can also login to My Account and go to Payment page -> Manage Subscribed, and then toggle the "Subscribed" to disable Pre-Authorized payment.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How do I cancel my service and get a refund?

Handy1 — Mon, 26 Jun 2023 21:34:13 GMT

@summer_123 PM is pre paid so no refunds . But if you like to cancel your account you can port your number out and it will close the accounts automatically. Or you turn of auto pay and stop paying will close out account in 90 days . Or get support to remove credit card info right away

Turn auto pay OFF/ON 3 easy clicks

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I cancel my service and get a refund?

summer_123 — Mon, 26 Jun 2023 21:32:49 GMT

Hi,

I do not have that option. My cart is empty. Is there another way to cancel my services. Thank you.

Re: How do I cancel my service and get a refund?

dust2dust — Mon, 26 Jun 2023 21:34:29 GMT

When you signed up you agreed to the autopay option (which they force on you anyway). You would have needed to have turned the option off to stop any future payments. I don't think you'll get a refund.

Re: How do I cancel my service and get a refund?

softech — Mon, 26 Jun 2023 21:36:56 GMT

@summer_123 you should be able to log into My Account, can't you?

Try this direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How do I cancel my service and get a refund?

summer_123 — Mon, 26 Jun 2023 21:40:53 GMT

I can log in, but my page does not look like that. I do not have the option to unsubscribe. It just says "Your cart is empty, "Payment Method", and "Your cart".

Re: How do I cancel my service and get a refund?

softech — Mon, 26 Jun 2023 21:42:20 GMT

@summer_123 mind to post a screenshot?

Re: How do I cancel my service and get a refund?

dust2dust — Mon, 26 Jun 2023 21:48:40 GMT

Are you on a mobile browser or non-mobile? It sounds like you're in a purchase area.

Re: How do I cancel my service and get a refund?

summer_123 — Mon, 26 Jun 2023 21:49:38 GMT

I am on a non-mobile browser.

Re: How do I cancel my service and get a refund?

softech — Mon, 26 Jun 2023 21:50:48 GMT

@summer_123 again, this link should get to to the page
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

kindly provide screenshot show we know which page you are at

Re: How do I cancel my service and get a refund?

summer_123 — Mon, 26 Jun 2023 21:52:22 GMT

Thank you! That link took me there.