topic Re: Rewards Gone?? in Get Support

Rewards Gone??

MrLyn — Mon, 26 Jun 2023 20:59:58 GMT

Hi, I’ve been with Public Mobile for years. My old rewards are gone. Can anyone help me?

Thanks

Re: Rewards Gone??

Chalupa_Batman — Mon, 26 Jun 2023 21:01:11 GMT

Sounds like you accidently converted the old system into the new system. Sadly when that's done, there is no turning back time my friend.

Re: Rewards Gone??

Handy1 — Mon, 26 Jun 2023 21:02:03 GMT

@MrLyn Did you accidentally switch to points rewards by accident? Or did you change plan immediately and not on next renewal in the last 30 days

Re: Rewards Gone??

MrLyn — Mon, 26 Jun 2023 21:05:01 GMT

I did not switch my rewards and rarely log into my account. I am in the process of switching plans, but will at the end of my billing cycle

Re: Rewards Gone??

Handy1 — Mon, 26 Jun 2023 21:07:52 GMT

@MrLyn That’s strange . Then please ask support to investigate

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards Gone??

softech — Mon, 26 Jun 2023 21:12:14 GMT

@MrLyn

if you login to My Account, then go to Rewards tab, it will ask you to go to My Rewards site, click on "View My Rewards" what you do see there?

or you can use this direct link https://myrewards.publicmobile.ca/en/

do you see any rewards related with $ or Points?

If you are on the Legacy rewards, you should see it showing you the Total Saving for this cycle

Re: Rewards Gone??

Handy1 — Mon, 26 Jun 2023 21:27:13 GMT

@MrLyn You mentioned you will be switching plans at the end of your billing cycle . Does that mean you changed plan for next renewal? Is it possible you made the switch immediately. Check your credit card for two bills this month also check your my account like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

to be certain you didn’t accidentally already change plans that could be why your not seeing the rewards but will for your next renewal

Re: Rewards Gone??

computergeek541 — Mon, 26 Jun 2023 21:48:52 GMT

@MrLyn wrote:
Hi, I’ve been with Public Mobile for years. My old rewards are gone. Can anyone help me?

The rewards are likely still there. On a regular occurance, I see my rewards balance show as zero. This happens whenever the site can't load the details. The information always restores itself eventually.