topic Re: Is anyone else having issues with getting a response from customer service? in Get Support

Is anyone else having issues with getting a response from customer service?

leejoohy — Tue, 04 Jan 2022 20:12:20 GMT

I sent PM an email about BETA rewards amounts that I should have been credited.

I sent my first email about this Issue on August 16th. I did not here back until August 22nd, where all I was sent was a link to verify my account. I verified my account the same day. On August 29th I sent an email again to ask what was happening with my issue. Now it is September 7th, and I haven't heard a thing and I've emailed them again just now.

It's been over 3 weeks since I first emailed them about this issue. Clearly this is far from a response within 48 hours. Am I just being ignored? Or are others having issues with getting responses from PM as well?

UPDATE: on Sept 8th, I got a response from PM about my email form Sept 7th. It was just a standard message asking me to verify my account. I already included my account number and a reference number in my email to PM. I dont have any issues with PM service wise, but any time I have any issues requiring help from customer service it's been a massive struggle.

Re: Is anyone else having issues with getting a response from customer service?

Pier — Wed, 07 Sep 2016 23:27:13 GMT

Hello!

Sorry to hear that, you. You should send your e-mail to Shazia_K or Mary_M so that to get a quick answer. They can get back to as quickly as the can. Do that now.

Yours,

Re: Is anyone else having issues with getting a response from customer service?

bryanbreguet — Wed, 07 Sep 2016 23:28:01 GMT

paging @Shazia_K and @Mary_M

Re: Is anyone else having issues with getting a response from customer service?

Luddite — Wed, 07 Sep 2016 23:33:21 GMT

They have left for the day and will reply tomorrow. Suggest you check for a response from time to time.

Currently response is faster posting in this forum.

Re: Is anyone else having issues with getting a response from customer service?

McLaren — Thu, 08 Sep 2016 00:27:56 GMT

I had a similar issue to you where the $10 beta reward wasn't applying anymore after 1 year. Not to worry @Mary_M was able to credit the remainder 6 months for me so i'm sure your issue will be resolved too.

Re: Is anyone else having issues with getting a response from customer service?

Mary_M — Thu, 08 Sep 2016 13:24:20 GMT

Hello @leejoohy

Thank you for reaching out to us!

Sorry to hear about this, due to a high volume of emails, we are experiencing a delay.

Regarding your inquiry, the BETA bonus is no longer valid. It was initially offered with a BETA plan, expiring after 12 months after activation, however if you changed your plan in between those 12 months, the bonus is voided.

Can you confirm what plan you were on, and as of when ? You can also send me your phone number by private message and I'll be able to view the details.

Thanks!

Mary