topic Re: Payment Refund in Get Support

Payment Refund

mifmaster — Mon, 26 Jun 2023 17:43:18 GMT

I made a top up payment on my Visa that was processed to the wrong telephone number (or Public Mobile account)!!! How do I get a REFUND???

Re: Payment Refund

dust2dust — Mon, 26 Jun 2023 17:45:27 GMT

??? Was this with the real time payments option in a store? Or you logged in to the wrong account? Or you dialed 611 on a different phone? Or 1-855-4pu-blic?

Re: Payment Refund

softech — Mon, 26 Jun 2023 17:48:44 GMT

@mifmaster PM is prepaid provider and usually do not provide refund.

But check the "wrong number" account, if the money is sitting there as Available fund, you can leave it for next renewal

Add: don't tell us you were putting the money in an account not owned by you. It will be hard to get the money back in such case

Re: Payment Refund

Handy1 — Mon, 26 Jun 2023 17:51:07 GMT

@mifmaster If owed a refund , you would need to reach out to support to help

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Processed T Wrong Account

softech — Mon, 26 Jun 2023 17:51:55 GMT

@mifmaster check your other post

https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Refund/td-p/1007319

But what kind of Visa top up? did you do it via store? Retail instant top up?

if so, it's hard, but you can try to open ticket with PM support and see what they can do. Ask them to escalate, cos likely the 1st level support might not have the experience to deal with that, it's not a common case

Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment Refund

mifmaster — Mon, 26 Jun 2023 18:02:16 GMT

Agent in the store...entered wrong telephone number!

Re: Payment Refund

mifmaster — Mon, 26 Jun 2023 18:05:20 GMT

Agent in the store...entered wrong telephone number! 😜

Re: Payment Refund

dust2dust — Mon, 26 Jun 2023 18:07:20 GMT

So real time payments in like a Mobil gas station? Yeah that sucks. I'm not sure how you'll get that back from here. Did you get the number of the wrong number? Did you keep the receipt? Maybe they can track it and remove it and add it to the preferred account. Sounds tricky though. If they can't then you might be doing a chargeback.

Re: Payment Refund

mifmaster — Mon, 26 Jun 2023 18:09:47 GMT

Yes to all the above! Waiting to here back from CS_Agent!!!

Re: Payment Refund

Luddite — Thu, 06 Jul 2023 18:36:52 GMT

@dust2dust At least chargeback won't cause any pain for @mifmaster 's PM account. 🙏