topic Re: Porting in Shaw Landline - address field won't allow numbers for streets in Get Support

Porting in Shaw Landline - address field won't allow numbers for streets

csamson — Mon, 26 Jun 2023 22:11:00 GMT

We are attempting to port in our landline to PM (we have an existing PM number). When filling out the address form it doesn't allow me to type in our street address, which is a numbered street (ie. 34th St E). We can't spell it out, as it would not be an "exact match" as they say it must be, and Shaw doesn't allow you to alter your address on the site.

Is this a glitch in the form or are we not able to port any longer?

Re: Porting in Shaw Landline - address field won't allow numbers for streets

dust2dust — Mon, 26 Jun 2023 17:13:23 GMT

Is this an auto-complete line? Try different variations of that address to see if it will complete on it. When you call Shaw to permit the transfer then explain that to them.

Re: Porting in Shaw Landline - address field won't allow numbers for streets

softech — Mon, 26 Jun 2023 17:14:10 GMT

@csamson

so, your account already have a working PM number and you are trying to port your number from Profile's Transfer number?

I would suggest you to open ticket with support and ask them for put in the porting request for you then. Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Porting in Shaw Landline - address field won't allow numbers for streets

Yosemite_Sam — Mon, 26 Jun 2023 17:24:50 GMT

Did you verify with Shaw? And is there a different way to advise Shaw beforehand of the port out?

Re: Porting in Shaw Landline - address field won't allow numbers for streets

csamson — Mon, 26 Jun 2023 17:26:41 GMT

Not autocomplete, so I'm opening up a ticket. So weird. I ported in from Shaw previously, so I'm wondering if the website change affected the form.

Re: Porting in Shaw Landline - address field won't allow numbers for streets

dust2dust — Mon, 26 Jun 2023 17:32:10 GMT

I still wonder if it's an auto-complete. The account profile address is and I wonder if that transfer address is the same idea. Try typing in just your street address. It's slow. It might find some suggestions. Then a space and type in 34. Again, it's slow. It might find more suggestions. Maybe it'll find your 34th St E variation.

Re: Porting in Shaw Landline - address field won't allow numbers for streets

softech — Mon, 26 Jun 2023 17:35:33 GMT

@csamson wrote:
Not autocomplete, so I'm opening up a ticket. So weird. I ported in from Shaw previously, so I'm wondering if the website change affected the form.

@csamson Yes, I can confirm that Street Name field does not take any number at all.

So, you will have to type it Thirty Forth Street instead

If you like, you can proceed with that, I can send you a number to call the porting team after, maybe after 30 mins, and ask them if the information provide is good or if they can manually change it back to 34th instead

Re: Porting in Shaw Landline - address field won't allow numbers for streets

csamson — Mon, 26 Jun 2023 17:35:46 GMT

The numbers don't appear at all, doesn't matter if I use num pad or the ones above the qwerty keys. I press one, nothing happens. I press a letter it shows up. I can try all permutations and nothing. It's very weird. Hopefully CS can start the port on their end.

Re: Porting in Shaw Landline - address field won't allow numbers for streets

dust2dust — Mon, 26 Jun 2023 17:38:05 GMT

Ah ok the other member I guess tested it and discovered that the field doesn't take numbers. Yet another ridiculous system bug.

Re: Porting in Shaw Landline - address field won't allow numbers for streets

csamson — Mon, 26 Jun 2023 18:37:42 GMT

CS has started the port, and things are moving. Thanks for the help everyone - hopefully they'll fix their form soon!

Re: Porting in Shaw Landline - address field won't allow numbers for streets

softech — Mon, 26 Jun 2023 18:38:52 GMT

@csamson Great update and speedy help from @CS_Agent

and for your info, porting from landline would be longer anywhere from 3 to 5 business days.