topic Re: My Account in Get Support

My Account

snorkellady7 — Mon, 26 Jun 2023 17:16:36 GMT

I've been on the PM website for over an hour now trying to find a way to email or message a PM Agent so that I can make an inquiry about my account and my last referral's account (being my husband) and I am completely bewildered how it's set up so I cannot find the way behind the magic curtain. Can someone please tell me how to do it? My questions are personal to my personal account. I cannot get my answers off a Community board.

Re: My Account

softech — Mon, 26 Jun 2023 17:17:55 GMT

@snorkellady7 for asking the referral , if you referred your husband, it is best for your husband to login with his Community account and open ticket with PM support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: My Account

snorkellady7 — Mon, 26 Jun 2023 17:22:13 GMT

The hubby part is way secondary.....Can you answer my main question please ....How do I get in touch with an actual Agent to make a personal inquiry about my account?

Re: My Account

softech — Mon, 26 Jun 2023 17:24:02 GMT

@snorkellady7 wrote:
The hubby part is way secondary.....Can you answer my main question please ....How do I get in touch with an actual Agent to make a personal inquiry about my account?

@snorkellady7 PM support is all online, so you have to go via ticket to engage suppor

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If it is the referral issue, the one who just joined should be the one opening a single ticket for both side

Re: My Account

Handy1 — Mon, 26 Jun 2023 17:29:10 GMT

@snorkellady7 Here’s how to get support . You need to engage them

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437