topic Re: Payment in Get Support

Payment

Nick_888 — Mon, 26 Jun 2023 13:28:44 GMT

I was double charge on my account. What is my next step?

Re: Payment

softech — Mon, 26 Jun 2023 13:29:59 GMT

@Nick_888 withduplicated charges showing on the CC on the same date , usually one of them is just a pending charge. Check with Credit card first or wait couple days

if they both are posted charges, message support for further investigation and refund:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

Handy1 — Mon, 26 Jun 2023 17:35:47 GMT

@Nick_888 First check credit card is one charge pending and the other is posted . If this the case the pending charge should fall off . Also check your available funds in my account for the difference . If both charges are posted

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hTideGnow — Mon, 26 Jun 2023 13:31:17 GMT

HI @Nick_888 you sure they are both real charges? check My Account, check payment history there and how many charges there

if you need PM to refund you one of them, please submit a ticket with cs agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Nick_888 — Mon, 26 Jun 2023 16:35:41 GMT

I check with my bank and was informed of the double transaction by PM.

Re: Payment

Handy1 — Mon, 26 Jun 2023 16:36:50 GMT

@Nick_888 So you were in fact charged twice .in this case please message support to get fixed

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

softech — Mon, 26 Jun 2023 16:37:06 GMT

@Nick_888 then message support and demand a refund

Curious, is this a first renewal? if so, do you recall any issue with activation and you need to re-attempt activation? Just worry you have created "ghost" account earlier. Ask support to confirm and delete that if that is the case

Re: Payment

Nick_888 — Mon, 26 Jun 2023 16:45:31 GMT

My PM account is showing an amount available .

Re: Payment

dust2dust — Mon, 26 Jun 2023 16:49:32 GMT

Do you see the two charges in your payment history on your PM account?

Adding - pre-tax. Amounts here won't show tax. Only the credit card will have taxes in.

Re: Payment

softech — Mon, 26 Jun 2023 16:49:04 GMT

@Nick_888 wrote:
My PM account is showing an amount available .

@Nick_888 and the amount is same as the duplicated payment? did you make a manual payment earlier? And transaction log should show both payments

https://myaccount.publicmobile.ca/en/account/payment/payment-history

If the duplicated amount is now sitting as a the Available fund, you can leave it there for future renewal without any actiion, without open ticket with support

Re: Payment

softech — Mon, 26 Jun 2023 17:03:41 GMT

I see the advises given by other community members and myself are appropriate with the situation and information provided.

Members also clearly asked OP to confirm the charges first before proceeding with opening ticket with support.

I am happy that OP has found the issue and can choose the way he would like to go, leave the available fund there for future renewal or still can open ticket with support to confirm who there were 2 charges.

Great Community and great combined effort. Bravos to everyone provided the choices to OP

Re: Payment

dust2dust — Mon, 26 Jun 2023 17:09:08 GMT

As usual I disagree with your spin. Ask the questions, get answers, then make suggestions. If it has to be support then so be it. But here we are with an answer from the customer that ended up not needing support. Perhaps the solution should go to Handy1 for suggesting looking at the balance. Some other writing didn't quite make sense and he still directed the customer to support but there was the idea that the customer replied to.