topic Re: Transfer number issue in Get Support

Transfer number issue

Bernice0 — Mon, 26 Jun 2023 22:23:00 GMT

I have transferred my number from prepaid Virgin mobile. On my new phone, I can make outgoing calls with my transferred number. But, anything incoming (text or phone call), goes to my old phone.

Help?

Re: Transfer number issue

dust2dust — Mon, 26 Jun 2023 16:24:47 GMT

Did you leave the old sim in and confirm the text?

Re: Transfer number issue

softech — Mon, 26 Jun 2023 16:25:33 GMT

@Bernice0

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transfer number issue

Handy1 — Mon, 26 Jun 2023 16:33:52 GMT

@Bernice0 Did you miss the text to confirm the port by replying YES to the confirmation text or not get it at all ? If so you can call a number for live support to help restart the port request . Will send you it private message as. We not allowed to post it here

Re: Transfer number issue

jerohans — Mon, 26 Jun 2023 17:43:53 GMT

Could you send this to me as well?

Re: Transfer number issue

Handy1 — Mon, 26 Jun 2023 17:45:36 GMT

@jerohans yes one sec

Adding sent @jerohans

Re: Transfer number issue

EmilyBurzynski — Sun, 02 Jul 2023 20:13:51 GMT

Please send to me as well