topic Re: Data purchase not received in Get Support

Data purchase not received

Tony21 — Mon, 26 Jun 2023 16:00:44 GMT

I purchased an extra 1GB of data and paid you $15 for it, but it had not been add to my account. I’m now out of data and need it please

Re: Data purchase not received

softech — Mon, 26 Jun 2023 16:02:50 GMT

@Tony21 To avoid you were only checking old cached info, please login My Account again using Incognito mode and check if the addin is there. Also check if Payment history shows you have it purchased

If it shows there, try to reboot the phone once

if you have an Android, make sure you don't have data limiter enabled.

Re: Data purchase not received

dust2dust — Mon, 26 Jun 2023 16:03:04 GMT

Click the little spinner refresh icon by the Shop Add-ons button to see if it shows up. Do you see the transaction in your payment history? Is it possibly the US Roaming 1gb?

Re: Data purchase not received

esjliv — Mon, 26 Jun 2023 16:04:04 GMT

@Tony21 wrote:
I purchased an extra 1GB of data and paid you $15 for it, but it had not been add to my account. I’m now out of data and need it please

@Tony21 - can you check your payment history to see if the addon was charged to your account? If only the funds were added, then go and add the addon from the available funds.

If you see the addon restart your phone. Does data work after this?

Re: Data purchase not received

hairbag1 — Mon, 26 Jun 2023 16:04:35 GMT

@Tony21

try this..

Re: Data purchase not received

Handy1 — Mon, 26 Jun 2023 16:04:56 GMT

@Tony21 Reboot the phone and check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info