topic Re: Since Porting I have had sim go to connection to no connection often in Get Support

Since Porting I have had sim go to connection to no connection often

zulup — Mon, 26 Jun 2023 15:39:08 GMT

So its monday morning, my phone had worked most of the time on the weekend.

Now it is showing no No Service

I have tried to restart the phone, start in safe mode, reset setting to no avail.

I have tried a different sim, works fine.

Any other thoughts on what to try?

Re: Since Porting I have had sim go to connection to no connection often

softech — Mon, 26 Jun 2023 15:40:59 GMT

@zulup which area you are at? City and province?

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

and if nothing works, open ticket with PM support for them to investigate further:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Since Porting I have had sim go to connection to no connection often

hairbag1 — Mon, 26 Jun 2023 15:44:49 GMT

@zulup

~~sounds like your sim has reached end of life. Get a new one, then add it to your account to retain same phone number.~~

nvm...didn't read "Since Porting..."

Re: Since Porting I have had sim go to connection to no connection often

zulup — Mon, 26 Jun 2023 15:44:56 GMT

account is current.

Thanks

Re: Since Porting I have had sim go to connection to no connection often

zulup — Mon, 26 Jun 2023 15:45:16 GMT

delta, bc

Re: Since Porting I have had sim go to connection to no connection often

hairbag1 — Mon, 26 Jun 2023 15:46:30 GMT

@zulup

have you a different unlocked phone handy you can try that sim in it ?

Re: Since Porting I have had sim go to connection to no connection often

softech — Mon, 26 Jun 2023 15:47:08 GMT

@zulup you live close to the US border. Try also to change the Network connection to Manual and pick Public Mobile and see if it connects

Re: Since Porting I have had sim go to connection to no connection often

zulup — Mon, 26 Jun 2023 15:48:48 GMT

doesnt work in another phone.

just tried to call the number it says not in service.

I can not pick a different connection it will not give me that option.

Re: Since Porting I have had sim go to connection to no connection often

zulup — Mon, 26 Jun 2023 15:49:11 GMT

on hold with the porting department again...my 10th time.

geez

Re: Since Porting I have had sim go to connection to no connection often

dust2dust — Mon, 26 Jun 2023 15:49:21 GMT

If you were close to the border then you would be getting the welcome to the US text when you inadvertently connect to a US tower. You didn't say that happens.

Re: Since Porting I have had sim go to connection to no connection often

softech — Mon, 26 Jun 2023 15:52:59 GMT

@zulup If you are not connecting to the network , cannot make outgoing calls, it is not a porting issue

And it does heart to change the network connection to manual unless you travel to US later. Nothing wrong, try it

Re: Since Porting I have had sim go to connection to no connection often

zulup — Mon, 26 Jun 2023 15:56:38 GMT

the line is dead again. Same thing happened week ago with the porting initially.

If you can not make a network connect my phone will not give me the option of selection a network connection.

I did try, and tried again.